Learning Outcomes
The objectives of the course include the introduction of students to: the basic concepts of business process management BPM, the advantages of processes automation and digital transformation, as well as established business process modeling languages such as BPMN and CMMN. Students get familiar with modeling and management of both structured and standardized processes structured business processes and unstructured, human-centric processes knowledge-intensive processes. Upon successful completion of the course, students will have gained the following basic knowledge, skills and abilities: Understanding theories and methodologies for the management, modeling, evaluation and automation of business processes BPs. Familiarity with business process management systems and technologies that improve / automate BPs. Understanding of As-Is business processes analysis in practice and of the transition to new improved, automated BPs To-Be. Quantitative / Qualitative analysis and evaluation of existing BPs in order to improve them. Proposing new, improved, innovative, automated BPs Evaluation of alternative proposals for the improvement of BPs Proposing the application of cutting-edge technologies for the improvement and automation of BPs. Usage of BP modeling notation for BP modeling Usage of CMMN modeling language for modeling unstructured BPs.
Course Content
The course consists of twelve modules: 1st Module: Introduction to Business Processes BPs, their key components and the BP management life cycle 2nd Module: BP Identification - Methods, case studies 3rd Module: Modeling and Transformation of BPs Modeling methodologies, Case studies of BP automation 4th Module: Business Process Modeling Notation BPMN - Basic Components / Symbols, models quality, examples 5th Module: BP modeling diagrams using BPMN - Using BP management software that applies BPMN 6th Module: BP Management Systems BPMS - Architecture, Use, Benefits 7th Module: BP Analysis and Improvement - Metrics, BP analysis and evaluation methods 8th Module: Use of BP management software with BP Modeling Notation for modeling and execution of BPs with the purpose to improve them 9th Module: Agile BPs and Case management Module 10th: CMMN Case Management Modeling Notation language - Basic components / symbols and syntax rules, differences from BPMN, examples Module 11th: Use of BP management software with CMMN for modeling agile BPs Module 12th: BP transformation with state-of-the-art technologies IoT, Big Data Analytics κ.α. -Benefits, Challenges, case studies
